This Privacy Policy describes the policies regarding the collection, use, and disclosure of your information that we collect when you use our website (eternastar.com) (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We take your privacy seriously. Accordingly, we take steps to ensure your privacy is always protected. We believe it is important to let you know what information is collected by the website “EternaStar” (the “website”), why we collect the information, and how we use it. This privacy policy forms a part of our terms of service and is incorporated by reference. Capitalized terms not otherwise defined herein shall have the meanings given to them in the terms of service. The website does collect personal data, which enables us to provide you with the most personalized shopping experience. This also allows us to contact you regarding your purchases and/or for marketing purposes. It is crucial to highlight that we do not sell your personal data or any other data collected to anyone.
1. How Do We Collect Information?
We collect information about you when you engage in the following ways:
- When you place an order or contact us.
- When you subscribe to our newsletters and other marketing platforms.
- When you register on our site, you will be asked to submit some personal information, such as your name and contact information.
- When you ask for information, provide a review or feedback, or comment on articles published on the website.
When you register your personal information with the website, you consent to the use of your personal data according to this privacy policy and any consents you approve during the registration process and/or by your continued use of the website.
2. Non-Personal Data We Collect
As part of our data collection practices, we will collect information such as the internet browser you use, your number of visits to the website, your average time spent on the website, pages viewed, etc. We use this information to improve usability and to enhance content and functionality.
3. What Types of Personal Data Do We Collect?
The personal data we collect includes contact information such as date of birth, product preferences, payment information, email address, and home address. Additionally, we may collect certain personal data from external sources (referred to as “personal data”). We do not store any payment information past the point of purchase. Your email address may be used for marketing and offers we think are most relevant to you unless you choose otherwise. We only collect information classified as ‘identifiers’ under the CCPA.
4. How We Use Your Personal Data
Personal data allows us to provide you with the following:
- A personalized shopping experience with targeted information, services, content, and offers relevant to your online shopping habits and needs.
- Notifications of any administrative, product, or service changes.
- Use in social media, promotions, or marketing events, targeted advertising, etc.
- Improvements in usability, content, and functionality.
- Site protection and fraud detection.
- Creation and management of your user account.
- Customer feedback collection.
- Payment processing.
- Site and order support needs.
- Managing customer orders.
We will retain your information only to the extent necessary for our legitimate interests, such as marketing purposes, fraud prevention, and record-keeping. We do not sell your personal data or any other data collected to anyone. We will retain the data securely unless you ask us to remove it.
5. Share of Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, customer support, and marketing services. These providers are required to protect your information and use it only for the services they provide to us.
- Payment Processors: We use third-party payment processors to handle payment transactions. Your payment information is securely transmitted to these processors and is not stored on our servers. These processors are bound by strict privacy and data security policies.
- Advertising and Marketing Partners: We may share your information with third-party advertising and marketing partners to deliver targeted advertisements and promotional content. These partners may use cookies and similar technologies to collect information about your interactions with our website and other websites.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.
- To Protect Our Rights: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, enforce our terms and conditions, investigate fraud, or respond to a government request.
We ensure that any third parties with whom we share your information are committed to maintaining the confidentiality and security of your data. We do not sell your personal information to third parties.
6. Your Rights
You may contact us at any time and request:
- Access to any personal data we hold related to you.
- Access to your data without any personal charge.
- Information on whether we share or sell your personal data.
- That we do not sell your personal data.
- The deletion of your personal data.
You can exercise these rights without affecting the services and prices we offer. Your email should include adequate details of your request, and you may be further requested to provide additional details to authenticate your identity, allowing us to accommodate your requests. Please note that these rights are not absolute, and requests are subject to applicable legal requirements.
7. Interaction with Third Party Products
This privacy policy does not apply to the practices of companies that we do not own or control or third-party services you interact with. We are not responsible for the privacy practices or the content of these third-party services. Accordingly, we encourage you to review the conditions of each third-party service you choose to use or interact with.
8. Security
The security of your personal data is important to us. All data transferred on our site is encrypted with TLS and complies with strict security standards. Payment information is transferred securely to our payment providers. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the confidentiality of your personal data. If you have any questions or security concerns, please contact us.
9. Children’s Privacy
Our services are not intended for children under the minimum age for providing consent in the jurisdiction they reside in (such as 16 in certain countries in the EU; “Legal Age”), and we do not knowingly obtain personal information from children under the Legal Age without parental consent. If we learn that we have collected such information, we will delete it as quickly as possible. If you are aware of any personal information in our possession that may relate to children under the Legal Age, please contact us.
10. Cookies
- The website places small packets of data, known as cookies, onto users’ computers and mobile devices. This is standard practice that all online businesses apply. Cookies are an integral part of assisting the website in providing a high-quality online shopping experience to all users.
- Users can disable cookies from their browser if they wish. However, please note that disabling cookies may prevent us from providing some services offered by the website.
- We also share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other information you provided to them or that they have collected from your use of their services.
- Your use of the website shall mean that you consent to our cookies policy and use.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time by posting the revised version on our website. You are encouraged to review this Privacy Policy periodically to stay informed of any changes. Your continued use of the website and our services following any changes to this Privacy Policy constitutes your acceptance of those changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@eternastar.com.
13. Effective Date
This policy was last modified on August 1, 2024.